FAQ
Welcome to our FAQ. We’re delighted to have you with us and to count you among our valued customers. Here, we’ve gathered answers to the most frequently asked questions.
Shipping and returns
Here are some frequently asked questions about shipping, returns, and exchanges.
How can I track my order?
You’ll receive a confirmation email with a tracking link as soon as your order has been dispatched.
Will my order be shipped discreetly?
Yes, all our orders are shipped in plain, discreet packaging with no mention of the contents.
Orders
Here are some frequently asked questions about orders.
Can I change or cancel my order?
We process orders quickly, but if you’d like to make a change or cancel, please contact our customer service team right away. We’ll do our best to assist you.
What payment options are available?
We accept all major credit cards, PayPal, and other secure payment methods at checkout
What should I do if my order is incorrect?
If you’ve received the wrong product or a damaged item, please let us know as soon as possible. Provide your order number and attach a photo — we’ll resolve the issue promptly.
Products
Here are some frequently asked questions about our products.
How should I wash my underwear?
Rinse in cold water after use, then machine wash at a low temperature without fabric softener. Let them air dry for longer durability.
How long can I wear them for?
That depends on your flow. On average, you can wear them for 8 to 12 hours before needing to change.
Does it cause any odour?
No, the bamboo fibre neutralises unpleasant odours and keeps you fresh and confident all day long.
Which size is right for me?
Check our size guide for accurate measurements. If you’re between two sizes, we recommend choosing the larger one — it’ll be more comfortable.
How can I check the composition of the underwear?
Want to know what they’re made of? Each product page provides a detailed breakdown of the materials.
Will I feel wet?
No, our technology locks moisture away from the skin, keeping you dry and comfortable.
Are the underwear reusable?
Absolutely. Our underwear is built for long-term use and provides a sustainable, eco-friendly alternative to disposables.
Does it feel the same as wearing a nappy?
Not at all! Our discreet design provides a stylish and comfortable fit, just like regular underwear.